Frequently Asked Questions (FAQ)

Frequently Asked Questions

📦Shipping & Delivery

Q: Where do you ship?

A: We ship worldwide to Europe, Americas, Asia-Pacific, and the Middle East. We currently deliver to 28 countries including the US, UK, Canada, Australia, and most European nations.

Q: How long does shipping take?

A: Standard shipping takes 7-21 business days depending on your location. Expedited shipping is available and takes 3-12 business days. You'll receive tracking information once your order ships.

Q: How much does shipping cost?

A: Shipping costs are calculated at checkout based on your location and order weight. We offer FREE SHIPPING on orders over €75 - use code FREESHIP at checkout!

Q: Do you provide tracking?

A: Yes! All orders include tracking. You'll receive a tracking number via email once your order is shipped.

💳 Orders & Payment

Q: What payment methods do you accept?

A: We accept all major credit cards, debit cards, Shopify Pay, Apple Pay, and Google Pay through our secure Shopify Payments system.

Q: Is it safe to shop on your website?

A: Absolutely! All transactions are processed securely through Shopify's encrypted payment system. We never store your payment information.

Q: Can I modify or cancel my order?

A: Please contact us immediately at camaranarcisa21@gmail.com if you need to modify or cancel your order. Once shipped, we cannot make changes, but you can return the item following our return policy.

🔄 Returns & Refunds

Q: What is your return policy?

A: We offer a 30-day return policy. Items must be unused, in original packaging, and in resalable condition. Contact us at camaranarcisa21@gmail.com to initiate a return.

Q: How long do refunds take?

A: Once we receive and inspect your return, refunds are processed within 5-7 business days to your original payment method.

Q: Who pays for return shipping?

A: Customers are responsible for return shipping costs unless the item is defective or we made an error. We recommend using a trackable shipping service.

📱Products

Q: Are your products authentic?

A: Yes! We only sell genuine, quality electronics and accessories from trusted suppliers.

Q: Do products come with a warranty?

A: Most of our products come with a manufacturer's warranty. Specific warranty information is listed on each product page.

Q: What if I receive a defective product?

A: Contact us immediately at camaranarcisa21@gmail.com with photos of the defect. We'll arrange a replacement or full refund at no cost to you.

💰 Discounts & Promotions

Q: Do you offer discounts?

A: Yes! New customers can use code WELCOME15 for 15% off their first order. We also offer FIRST10 for 10% off orders over €50.

Q: Can I use multiple discount codes?

A: Only one discount code can be used per order. Choose the one that gives you the best savings!

📧 Contact & Support

Q: How can I contact customer support?

A: Email us at camaranarcisa21@gmail.com and we'll respond within 24-48 hours.

Q: Do you have a physical store?

A: We're an online-only store, which allows us to offer competitive prices and worldwide shipping.

🌍 International Orders

Q: Will I have to pay customs or import duties?

A: International customers may be responsible for customs duties and import taxes depending on their country's regulations. These fees are not included in our prices and are the customer's responsibility.

Q: What currency are prices shown in?

A: All prices are displayed in EUR (Euros). Your bank or payment provider will convert to your local currency at checkout.

Still have questions?